Welcome to DK 1996 SDN. BHD. 202501042678 (1644086-A). These Terms & Conditions outline the rules and guidelines for using our website and purchasing products from our online store.
By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
1. 🌐 General Terms
These Terms apply to all visitors, customers, and users of our website.
By using our website, you agree to use it responsibly and only for lawful purposes. We reserve the right to update, modify, or replace these Terms when necessary. Any changes will be published on this page and will take effect once posted.
2. 🛍️ Products & Availability
We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate.
However, actual products may vary slightly from the images shown due to:
- Different screen and display settings
- Lighting and photography conditions
- Manufacturing variations
- Product updates or packaging changes
All products are subject to availability, and we reserve the right to discontinue or modify products without prior notice.
3. 💰 Pricing & Payment
All prices displayed on our website are stated in Malaysian Ringgit (RM) unless otherwise specified.
Prices may be updated from time to time due to changes in product costs, promotions, or other business considerations.
Payment must be successfully completed before an order can be processed and prepared for shipment.
If an obvious pricing or system error occurs, we reserve the right to review and, where appropriate, cancel the affected order.
4. 🧾 Orders & Confirmation
After placing an order, you may receive an order confirmation through email or other available communication channels.
An order confirmation confirms that we have received your order but does not necessarily guarantee final acceptance.
We reserve the right to refuse or cancel an order where reasonably necessary, including circumstances involving:
- Product unavailability
- Payment or transaction issues
- Incorrect product or pricing information
- Suspected fraudulent or unauthorized activity
- Technical or system errors
Where payment has already been received for a cancelled order, any applicable refund will be processed accordingly.
5. 🚚 Shipping & Delivery
We currently provide domestic delivery within Malaysia.
Estimated delivery times may vary depending on the delivery location, courier service, public holidays, weather conditions, and other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information when placing an order.
For further information regarding delivery coverage, processing times, and shipping arrangements, please refer to our Shipping Policy.
6. 🔄 Returns & Exchanges
We want our customers to have a positive shopping experience.
Eligible products may be returned or exchanged within 7 days of receiving the order, subject to the applicable conditions.
Generally, products must:
- Be unused and in original condition
- Not be damaged due to customer misuse
- Include original packaging and accessories where applicable
- Be accompanied by valid proof of purchase
Exchanges are subject to product availability.
Certain products may not be eligible for return or exchange due to their nature or condition. Please refer to our Return, Refund & Exchange Policy for complete requirements.
7. ❌ Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may be accepted if the order has not yet been processed, packed, or dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may need to follow the applicable return procedure.
Please refer to our Cancellation Policy for further information.
8. 🔐 Privacy & Personal Information
We respect the privacy of our customers and take reasonable measures to protect personal information collected through our website.
Personal data may be used for purposes such as order processing, payment verification, delivery arrangements, customer support, and website improvement.
For more information, please review our Privacy Policy.
9. 🛡️ Product Use & Liability
Customers are responsible for using products according to the applicable instructions, recommendations, and care requirements.
To the extent permitted by applicable law, DK 1996 SDN. BHD. shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
We are also not responsible for damage resulting from:
- Improper use
- Incorrect assembly
- Unauthorized modification
- Failure to follow product instructions
- Normal wear and tear
Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under Malaysian law.
10. ⚖️ Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from your use of our website, purchase of products, or these Terms shall be subject to the jurisdiction of the courts of Malaysia, subject to applicable law.
11. 🔄 Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes to our products, services, website, or business practices.
The latest version will always be published on this page. Your continued use of our website after any changes are posted constitutes acceptance of the revised Terms.
📞 Contact Us
If you have any questions regarding these Terms & Conditions, please contact our customer service team.
DK 1996 SDN. BHD.
Company Registration No.: 202501042678 (1644086-A)
📧 Email: dk1996_01@outlook.com
📞 Phone: 01120698465